FAQ

We accept all major credit cards, debit cards and PayPal. We also accept checks.

All checks should be made payable to “Cartier Pins and Patches” and mailed to:

Cartier Pins and Patches

Colette Cartier-Hines

1500 Martin Luther King St.

Jefferson, TX 75657

We offer free shipping to all addresses in the 48 contiguous United States. Please let us know if your desired delivery address is outside the contiguous 48 states, so that we may get you a quote on your shipping costs.

Yes we do ship to APO/FPO addresses and P.O. Boxes.

It will take approximately 30 business days or less for most orders to reach your door.

Really large orders (1000 or more) or orders of other items such as medals or coins take longer to produce. Therefore, it will take an extra 1-2 weeks for you to receive your order with these items or high quantities.

We do not have a “rush” service fee. We start production of your design as soon as the artwork is approved (during normal business hours).

For all orders your design will arrive at your doorstep in 30 business days or less after artwork approval.

After you have approved the artwork and the order is processed, an invoice will be sent to you from PayPal.  Payment is due in full within 30 days of receipt of the invoice. We do not accept partial payments.

You can pay by credit card, debit card, PayPal or by check.

Ordering your custom lapel pins or patches is easy.

First, request a quote from us by visiting our website and clicking on the “Request a Free Quote” button and filling out the form. You can also call or e-mail us for a quote.

Second, send us your design. If you don’t have a design, don’t worry. A member of our art department will be happy to assist you create your perfect design.

Third, we will work with you on your design. Once your artwork is approved the order will be processed to be made.

Fourth, an invoice will be sent to you from PayPal where you can pay by either credit card, debit card, or PayPal or you can mail us a check. The entire amount is due within 30 days of receipt of the invoice. We do not accept partial payments.

Call 1-800-743-7467

Email:colette@cartierpins.com

We provide artwork free of charge! We won’t send in the artwork for production until you are satisfied with the work.

Yes, we have a secure online ordering system set up through Paypal that will protect our customer’s privacy.

As we are a Texas registered corporation, you will only need to pay sales taxes if you are located in Texas.  Furthermore, you will be exempt from taxes if you can provide us with a copy of your tax exempt certificate. Those living in states other than Texas will not have to pay sales tax.

We prefer images to be in .JPG, .PNG, .PDF, and.TIFF files.

No, we do not accept faxes. An option in lieu of faxes would be to scan your ideas / sketches and email them to us.

We keep your custom artwork on file for a period of 15 years. If you want to reorder, just let us know and we can quickly reproduce your lapel pin or patch.

To create your lapel pin or embroidered patch, just contact us with your idea for your pin or patch. If you have a logo or design, you can email it to us. But if you do not have a design already, don’t worry.  A member of our art department will help create your custom pin or patch design based on the information you provide us. We will also make suggestions during the process to ensure you receive the best pin or patch results possible.

All items are custom manufactured to your specifications. We hold no license rights, and accept no liability for copyright or trademark infringement on designs submitted to us by you and manufactured for you. By submitting a design copyrighted or trademarked to us, you warrant that you have been authorized by the copyright or trademark owner, or its agent or representative, to have that design manufactured by us on your behalf.

Customers are responsible for obtaining permission for using trademarked or copyrighted material in the reproduction of lapel pins, patches or any other product Cartier Pins and Patches may produce.

We make every attempt to match colors as closely as possible to the original artwork. There are, however, some times when an exact color match is not always possible.  If color match is critical, please send the PMS #s (Pantone) to verify the colors. If you do not know the Pantone number then you can mail us a sample pin so we can match the color more accurately.

The patches use different color numbers than Pantone numbers. However, we will try to match thread color as close to Pantone numbers as possible.

Yes, we can duplicate an existing pin or patch. Please take a picture of the pin or patch or scan it and email it to us. Be sure to include the length and width of the pin or patch along with the quantity that you would like to order.

Yes, you will be able to edit the design. You can either send us your own design or we will create a graphic design for you to approve. 

During the art process you will be able to view the style of your design, the colors, and any special options that you choose.  When the design is complete, you will receive an email to approve it.  You will be able to request an unlimited amount of free edits.

Once you confirm that everything is correct and you approve the design, we will process your order.

The minimum order is 50 lapel pins.

We offer gold, silver, and copper platings standard with our orders. We also offer black metal upon request.  Note, black metal only works well with extremely light colored or mostly white pins. It will not show up on darker pins.

Our lapel pins are made from copper, brass, bronze, zinc alloy or iron.

We can manufacture your lapel pins in almost any shape. They do not have to be circular, as traditional lapel pins are.

For example they can be in the shape of a state, a team mascot, a vehicle, an animal, a flower or just about anything else that you can think of. The possibilities are endless!

The minimum for a pin reorder is 50 pins. Please note that a reorder can not include any change that would cause a new die to be created. Changing the text (such as the date) does not qualify as a reorder.  Colors can be changed however on a reorder because the existing die can be reused.

You can have as many colors as you like on a pin.  There is no charge for the first 6 colors on a pin.  There is a charge of $0.03 per color for 7 or more colors.  The metal color (typically gold or silver) does not count as one of your 6 colors.

Most pin sizes are typically between 3/4″ to 1 1/4″.  However, it all depends on the reason for the pin, who will wear it and the design or the shape of the lapel pin.  In most cases though, people do not like to wear a lapel pin larger than 1 1/2″.

A standard pin backing is an 8 mm post with a single butterfly metal clasp (also known as military clutch) or a rubber clutch backing at no charge. If not specified the metal butterfly clasp will be used.

Other backing options include magnetic back, screw backing, safety pin, jewelry clutch, stick pin or tie tack. These backings are an additional fee.

In addition, you can turn almost any pin into a tie clasp, cufflinks, earrings, or keychain for an additional fee.

All pins are individually poly bagged for protection. We also offer several pin packaging options such as plastic jewel boxes, velvet boxes, and velvet pouches.

We recommend that the height of your lettering be a minimum of 1/4”. At this height your text will still be legible. Anything smaller than this height will be more difficult to read. If you are unsure what size your lettering should be, please contact us to assist you.

Embroidery is not the same as printing where a design can be copied 100%.  Embroidery is a completely different medium, and therefore there will be some slight variations to the design.

However, this is why we send you a sample graphic design via email before we begin the final production.  Only after you confirm the design will we process the order for production.

A common issue with embroidery is that text sizes less than 1/4″ are difficult to read. Therefore, if you have proposed a design that has small text we will suggest either the text be made larger or another suitable option.

Patches come standard with no backing. In addition, we offer four other backing types. A plastic backing, “iron on” or heat transfer backing, Velcro backing, and an adhesive backing.

The plastic backing is added to make the patch more sturdy.

The “iron on” or heat transfer backing allows our customers to adhere our patches onto textiles by using an iron.

Velcro backings are used to temporarily adhere the patch onto a garment or bag.

The adhesive backing allows the patch to stick onto apparel or other surfaces.

Most of our customers prefer a standard backing. This means that it has nothing extra added to it. This type of patch has to be sewn on the garment or item. There is no additional charge for the standard backing.

Some people prefer the iron-on backing because it is very convenient to embellish on any garment.   An iron-on backing also gives a sturdy appearance to the patch. Iron-on is not permanent and we recommend that you still sew on your patches. Iron-on backings do have an additional fee.

Iron on patches are also referred to as heat seal patches.

Follow the steps below to iron or your patch.  Please note-only patches that are made with a heat seal on them can be ironed on to another item.

Items You Will Need:

Iron

Ironing Board

Your custom iron-on patch

Clean Washcloth

Step 1: Make sure that the material that you are applying the patch to is washed, cleaned and dry. Make sure the material is wrinkle-free because the patch may not adhere properly or might gather the material when the patch is applied.

Step 2: Make sure your iron is set to the correct settings to match the type of material. For example, if your material is cotton make sure the iron is set to cotton because you don’t want to burn or damage the material.

Step 3: Iron the area where you want your embroidered patch to be for about 10 seconds.

Step 4: Place the custom patch on the heated area and then cover the insignia with a washcloth. Move the iron over the washcloth in a slow circular motion for about 90 seconds.

Step 5: Lift the washcloth to make sure that the patch is being applied correctly. If the patch is applying correctly you can proceed to Step 6. If the patch is not adhering to the material you will need to start over again with a new patch.

Step 6: Turn the clothing inside out and iron the emblem again for about 30 seconds. Make sure to move the iron in a slow circular motion.

Step 7: Remove washcloth and let the material cool. Give your material and your new patch the “movement test” and make sure your patch can withstand regular movements.

The minimum order for all patches is 50.

A Challenge Coin is a small (usually 1 1/2″ diameter) one or two sided coin or medallion that bears a logo or insignia of a particular organization. The purpose of a challenge coin is to show affiliation with an organization such as military unit, club, law enforcement, fire department, and so on.

Aside from our custom designed pins and patches, we also offer customized challenge coins, key chains, belt buckles, earrings, and tie clasps.

Please contact us for specific pricing information.

Absolutely, you may order different designs or products in each order.  Patches, pins, other products, multiple designs of pins/patches may all be ordered at the same time.

We do not offer pin or patch samples prior to production. You will receive a full color digital proof by email, and your design will not be produced until you are 100% satisfied.

We do not send your order to the factory until you have approved the graphic design of how the product will look.

If however, after receiving the product you are dissatisfied with it, please contact us and we will do everything we can to make it right for you.